Privacy Policy – Medserve Collection Mobile App
Collection App is committed to protecting the privacy and security of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile application.
Collection App is intended only for authorized business users. The App does not provide public registration or self-registration. User access is provided and managed by the organization's authorized administrator.
1. Information We Collect
Depending on the features enabled, we may collect:
- Personal Information: Name, mobile number, email address, employee/user ID, branch or organization details, and authentication information.
- Collection & Business Information: Customer details, collection/transaction details, collection amount, payment or collection information, collection date and time, status, remarks, and related business information.
- Location Information: GPS/location information where required for collection and operational verification.
- Camera & Documents: Photos of receipts, documents, or other supporting information captured through the device camera only.
- Device & Usage Information: Device model, operating system, app version, IP address, network information, usage information, and diagnostic data.
2. How We Use Your Information
We may use collected information to:
- Authenticate and authorize users
- Manage user access and permissions
- Record and process collection transactions
- Capture and verify collection details
- Verify location where required
- Capture and upload receipts or supporting documents
- Synchronize information with authorized business systems
- Maintain transaction and operational records
- Generate reports and business insights
- Prevent unauthorized access, misuse, and fraud
- Send operational notifications and alerts
- Troubleshoot technical issues
- Improve application performance and security
3. Location & Camera Permissions
The App may request GPS/location access for legitimate business and operational purposes, including location verification during collection activities.
The App may request camera access to capture receipts, documents, photographs, or other supporting information required for collection activities.
Permissions are requested only when required for the relevant functionality.
4. Payment Information
The App may allow users to record collection or payment-related information. Where third-party payment gateways are used, payments are processed through authorized payment providers.
We do not intend to store sensitive information such as card numbers, CVV, banking passwords, or UPI PINs.
5. Notifications
We may send collection updates, transaction status updates, operational alerts, and security-related notifications. Notification preferences may be managed through device settings where supported.
6. Data Sharing
We do not sell personal information.
Information may be shared with authorized employees, administrators, trusted service providers, cloud/storage providers, business system providers, payment providers where applicable, technical service providers, or legal authorities where required by law.
Information is shared only for legitimate business, operational, technical, security, or legal purposes.
7. Data Security
We use reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, loss, or misuse. Access may be restricted based on user roles and permissions.
8. Data Retention
Information may be retained while authorized access is active and for as long as necessary for business operations, transaction records, audits, accounting, legal, or regulatory requirements.
When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.
9. User Rights
Subject to applicable laws and organizational policies, users may request access to or correction of their personal information and may raise privacy-related concerns.
Since the App does not provide self-registration, access may be deactivated by the organization's authorized administrator. Users should contact their organization or administrator for account-related requests.
10. Children's Privacy
Collection App is intended for authorized business use and is not designed for individuals under 18 years of age.
11. Third-Party Services
The App may use third-party services for hosting, storage, authentication, notifications, analytics, crash reporting, payment processing, or other technical services. Such providers may process information according to their applicable privacy policies and agreements.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes may be communicated through the App or other appropriate channels.
Privacy Policy – Medserve B2B Pharma Mobile App
Medserve B2B Pharma App is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, mobile number, email address, business/store details, and address information.
- Business Information: Store configuration details, purchase and order history, and transaction details.
- Device & Usage Information: Device type and OS, and app usage data.
2. How We Use Your Information
We use the collected information to:
- Enable user registration and authentication
- Configure and manage store profile
- Provide product search and filtering functionality
- Process bulk product purchases and orders
- Manage cart and order lifecycle (placement, tracking, history)
- Facilitate multiple payment options
- Offer deals, schemes, and promo codes
- Generate statistics and business insights
- Send real-time in-app and push notifications
- Improve app performance and user experience
3. Features Covered Under This Policy
The Medserve B2B Pharma app allows users to:
- User registration
- Store configuration
- Product search and filtering
- Bulk product purchase
- Cart management
- Order placement, tracking, history, and summary
- Multiple payment options
- Deals and offers
- Schemes and promo codes
- Statistics and analytics
- Profile and store management
- Real-time notifications
All these features may involve the use of user data as described above.
4. Payment Information
We may integrate with third-party payment gateways to process transactions. We do not store sensitive financial details such as the following:
- Card numbers
- CVV
- Banking credentials
All payments are processed securely through trusted third-party providers.
5. Notifications
We may send:
- Order updates
- Promotional offers
- Important alerts
You can manage notification preferences from your device settings.
6. Data Sharing & Disclosure
We do not sell your personal data. However, we may share information with:
- Trusted third-party service providers
- Payment gateway partners
- Logistics and delivery partners
- Legal authorities (if required by law)
7. Data Security
We implement appropriate technical and organizational measures to:
- Protect user data from unauthorized access
- Ensure secure transactions
- Maintain data integrity
8. Data Retention
We retain your data:
- As long as your account is active
- As required for legal or business purposes
9. User Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Request deletion of your account
10. Third-Party Services
The app may include links or integrations with third-party services. We are not responsible for their privacy practices.
11. Children’s Privacy
Our app is intended for business use only and is not designed for individuals under 18 years of age.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Users will be notified of any significant changes through the app or other communication channels.