Privacy Policy – Medserve B2B Pharma Mobile App

Medserve B2B Pharma App is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

We may collect the following types of information:

📌 Personal Information

  • Name

  • Mobile number

  • Email address

  • Business/store details

  • Address information

📌 Business Information

  • Store configuration details

  • Purchase and order history

  • Transaction details

📌 Device & Usage Information

  • Device type and OS

  • App usage data

2. How We Use Your Information

We use the collected information to:

  • Enable user registration and authentication

  • Configure and manage store profile

  • Provide product search and filtering functionality

  • Process bulk product purchases and orders

  • Manage cart and order lifecycle (placement, tracking, history)

  • Facilitate multiple payment options

  • Offer deals, schemes, and promo codes

  • Generate statistics and business insights

  • Send real-time in-app and push notifications

  • Improve app performance and user experience

3. Features Covered Under This Policy

The Medserve B2B Pharma app allows users to:

  • User registration

  • Store configuration

  • Product search and filtering

  • Bulk product purchase

  • Cart management

  • Order placement, tracking, history, and summary

  • Multiple payment options

  • Deals and offers

  • Schemes and promo codes

  • Statistics and analytics

  • Profile and store management

  • Real-time notifications

All these features may involve the use of user data as described above.

4. Payment Information

We may integrate with third-party payment gateways to process transactions. We do not store sensitive financial details such as the following:

  • Card numbers

  • CVV

  • Banking credentials

All payments are processed securely through trusted third-party providers.

5. Notifications

We may send:

  • Order updates

  • Promotional offers

  • Important alerts

You can manage notification preferences from your device settings.

6. Data Sharing & Disclosure

We do not sell your personal data. However, we may share information with:

  • Trusted third-party service providers

  • Payment gateway partners

  • Logistics and delivery partners

  • Legal authorities (if required by law)

7. Data Security

We implement appropriate technical and organizational measures to:

  • Protect user data from unauthorized access

  • Ensure secure transactions

  • Maintain data integrity

8. Data Retention

We retain your data:

  • As long as your account is active

  • As required for legal or business purposes

9. User Rights

You have the right to:

  • Access your personal data

  • Update or correct your information

  • Request deletion of your account

10. Third-Party Services

The app may include links or integrations with third-party services. We are not responsible for their privacy practices.

11. Children’s Privacy

Our app is intended for business use only and is not designed for individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of any significant changes through the app or other communication channels.